Terms & Conditions

By engaging Trustx for sourcing, supplier vetting, or related services, you (“Client”) agree to the following Terms and Conditions. These terms govern the relationship between Trustx and the Client and outline the rights, obligations, and limitations of both parties.

1. Scope of Services

Trustx provides sourcing services, including supplier research, due diligence, sample procurement, negotiation, quality assurance oversight, and shipment coordination, as outlined in the agreed-upon service stages (Stages 1–3). Specific deliverables, timelines, and costs will be detailed in a separate agreement or proposal. Trustx acts as an intermediary and does not manufacture, sell, or directly supply products.

2. Fees and Payment

Fees are structured progressively across Stages 1 ($1,000 USD), 2 (additional $1,500 USD), and 3 (additional $3,000 USD plus 3% shipment value for the first order only), plus applicable GST, as outlined in the fee structure provided to the Client.

Payments are due within 7 days of invoicing unless otherwise agreed. Late payments may incur a 1.5% monthly interest charge.

All fees are non-refundable unless Trustx fails to deliver the agreed-upon services due to gross negligence or wilful misconduct, as determined by a competent authority.

3. Client Responsibilities

The Client shall provide accurate, complete, and timely information to enable Trustx to perform its services effectively.

The Client is responsible for reviewing and approving supplier selections, samples, and terms negotiated by Trustx.

Any decisions made by the Client based on Trustx’s recommendations (e.g., entering contracts with suppliers) are at the Client’s sole discretion and risk.

4. Confidentiality

Trustx will treat all Client information as confidential and share it with potential suppliers only after securing a Non-Disclosure Agreement (NDA), as per our confidentiality policy.

The Client agrees not to disclose Trustx’s proprietary methods, pricing, or reports to third parties without written consent.

5. Indemnification

Limitation of Liability: Trustx shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the services provided, including but not limited to supplier performance, product quality, or delivery failures.

Indemnity Cap: The Client agrees to indemnify and hold Trustx, its directors, employees, and affiliates harmless from any claims, losses, damages, or litigation arising from the use of Trustx’s services, except in cases of proven gross negligence or wilful misconduct by Trustx. Trustx’s total liability, if any, shall not exceed the total fees paid by the Client for the services rendered under the specific agreement.

Supplier Actions: Trustx is not responsible for the actions, omissions, or defaults of suppliers or third parties recommended or engaged through its services. The Client acknowledges that contracts with suppliers are between the Client and the supplier, and Trustx is not a party to such agreements.

6. Dispute Resolution and Jurisdiction

Exclusive Jurisdiction: Any disputes arising out of or in connection with these Terms and Conditions or the services provided by Trustx shall be resolved exclusively within the jurisdiction of courts in Mumbai, India

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Negotiation First: In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation for 30 days before pursuing legal action. If unresolved, disputes shall proceed to the courts specified above.

Costs: Each party shall bear its own legal costs unless otherwise determined by a court of competent jurisdiction.

7. Force Majeure

Trustx shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, supplier defaults, or global supply chain disruptions. Trustx will notify the Client promptly and work to mitigate impacts.

8. Termination

Either party may terminate the agreement with 30 days’ written notice, provided all outstanding fees for completed services are paid.

Trustx reserves the right to terminate services immediately if the Client breaches these terms (e.g., non-payment or misuse of confidential information).

Upon termination, Trustx will deliver any completed work up to the termination date, and no further obligations shall apply except for confidentiality and payment for services rendered.

9. Exclusivity

The first Client to engage Trustx through Stage 3 for a specific product may receive limited exclusivity, as outlined in our service proposal. Trustx will seek Client approval before engaging with other parties on similar products, subject to mutual agreement.

10. Amendments

Trustx reserves the right to update these Terms and Conditions with 15 days’ notice to the Client. Continued use of services after such notice constitutes acceptance of the revised terms.

11. Entire Agreement

These Terms and Conditions, along with any signed proposal or agreement, constitute the entire understanding between Trustx and the Client, superseding all prior discussions or agreements.

12. Your engagement with Trustx would mean you have agreed to and understood the terms & conditions mentioned above in its entirety.